1. Who We Are

House of Serenya is a holistic wellness practice based in Basingstoke, United Kingdom. We offer energy-based therapies including Access Bars®, Access Body Processes®, The Emotion Code®, and Soul Realignment. Our mission is to support emotional wellbeing, energetic balance, and inner clarity through gentle, intuitive sessions.

Our website address is: [https://houseofserenya.com]

2. What Personal Data We Collect

We may collect and store the following information when you interact with us:

– Your name and contact details (email, phone number)

– Information you voluntarily provide when booking a session or filling out a contact form

– Health-related notes (only when necessary and always with your consent)

– Technical information (e.g., IP address, browser type) via cookies

3. Why We Collect Your Data

We collect your personal data to:

– Respond to your inquiries and manage bookings

– Provide the holistic services you request

– Send updates or special offers (only with your consent)

– Comply with legal obligations (e.g. invoicing, record keeping)

4. Lawful Basis for Processing

We process your data based on:

– Consent – when you give us permission (e.g. subscribing to emails)

– Contractual necessity – to deliver services you request

– Legal obligation – to meet tax and accounting requirements

– Legitimate interest – to improve our services and respond to your inquiries

5. How Your Data Is Stored

Your data is stored securely on password-protected devices and platforms (e.g., email, booking systems). Health-related notes are kept confidential and never shared without your explicit permission.

6. How Long We Keep Your Data

We retain your information only as long as necessary:

– Contact form entries: up to 12 months

– Client session notes: up to 7 years (to comply with professional standards)

– Email list: until you unsubscribe

7. Your Rights

Under GDPR, you have the right to:

– Access your personal data

– Correct or update inaccurate data

– Request deletion of your data

– Withdraw your consent at any time

– File a complaint with the ICO (UK’s data protection authority)

To exercise your rights, please email us at: contact@houseofserenya.com

8. Sharing Your Data

We do not sell or share your data with third parties, except when legally required or with your explicit consent.

9. Cookies

This website may use cookies to improve your experience. You can disable cookies in your browser settings.

10. Contact

If you have questions about how we handle your data, you can contact us at:

contact@houseofserenya.com